You’ve fallen in love with Arte Fierro's Tables with upholstered chairs and you’re ready to make a purchase. But wait! Have you checked the warranty? A good warranty can mean the difference between buying with confidence… and taking your chances. We’ve come a long way from the old days of “let the buyer beware!” when it comes to buying products in the marketplace. Today, rules and regulations are in place to give consumers fair and reasonable protection for their hard-earned purchases. Plus, top-quality upholstery manufacturers know it’s wise to keep customers happy… long after they’ve left the store and taken their new furniture home. That’s why good products are covered by a good warranty.
According to the Merriam-Webster Dictionary, a warranty is: A (usually) written guarantee of the integrity of a product and of the maker’s responsibility for the repair or replacement of defective parts. But like the furniture they guarantee, not all warranties are created equal. Here’s a quick consumer update on what our warranty means to you:
An excellent manufacturer’s warranty is all about peace of mind for you, the customer. It’s a written list of promises that detail a minimum of how long the entire piece – or various parts – will provide satisfactory performance. It also states what the manufacturer will do if the product doesn’t measure up to your expectations. Warranties on home furnishings often indicate the furniture’s quality. Usually, the longer the warranty term, the better made the product. A good warranty can add value to your purchase. So consider the strength of the warranty as well as the price of the piece!
The company’s policies for payments, replacements and repairs.
…And What’s Not Usually CoveredSome performance aspects are simply out of any manufacturer’s control. So while a warranty for upholstered furnishings will cover problems under “normal household use”, it also may include specific limitations. Certain warranties may not apply to:
If the product is exposed to extreme changes in temperature the following could/will occur – materials may contract and expand which will cause materials to “move.” This may cause separation of materials, checking (cracking of veneer) and/or de-lamination from the sub-straight. None of the above conditions would be considered manufacturing defects, and therefore, are not covered under Arte Fierro’s warranty.
Environmental Concerns | Light
Furniture should be protected from direct sunlight. Light will increase the discoloration and bleaching on most veneer and hardwood components. When furniture is not in use, it is best to be left in the dark or covered up. Over time, there is a natural aging process of wood, and the finished surface will darken.
Furniture Use and Care
Protect surfaces from liquids and excessive heat. The finish is made to withstand most liquids for short periods of time. Liquids left on surfaces overnight will stain and cause substantial changes to both the veneer and sub-straight that may not be repairable.
The table top wood products are not engineered nor designed to be used as seats or ladders. Standing on tables may cause tipping and/or structural problems that may not be field-repairable.
We use a durable finish process on all our work surfaces, but the end user should always be careful about what is placed on and slid across the top of the furniture. The product will scratch if sharp objects are placed on it. Dents can also be created on the surface if objects are dropped on it.
For the best cleaning results, one should use a damp cotton cloth moved in the direction of the grain. Do not move damp cloth in circles or against the grain – this may cause scratching on the surface. Never use silicone or wax-based products to ‘polish’ the furniture. This will cause a cloudy buildup and take away from the natural sheen and beauty of the wood.
Leather: Only use the recommended cleaning solution provided by the manufacturer.
Solid stone surface: Clean with a damp cotton cloth.
Laminate surface: Dust and clean with a damp cotton cloth.
Normal Use and Protection
The finish provided is very durable; however, wood is imperious to metal, cold, and heat. Please use coasters for all drinking glasses and pot holders for any hot items, such as pizza. The heat may cause a dark ring on the surface, and is difficult to repair once damaged.
Solid wood plank – We do not warrant any movement, shifting, or the separation of solid wood plank due to moisture or drying of the wood, as solid wood is a natural material. The expanding/contracting, color alterations over time, small checks/cups/bending of the boards is part of the beauty in using a natural material and should be expected. Though our team goes to great lengths to ensure high quality products, we do not take responsibility for the plank material.
Wood owes its inherent beauty to variations in color, grain, and texture – therefore, these variations are not considered defects. There may be minor variations from one piece of furniture to the next, even though they are finished at the same time. All other warranties – expressed or implied – are excluded. Arte Fierro shall not be liable for incidental or consequential damages of any sort.
Arte Fierro Products Warranty Agreement
All of the above steps are guidelines to protect the longevity of your furniture. If not properly followed, they can lead to major damages to the product which is not covered by Arte Fierro’s warranty program.
Subject to the limitations set forth below, Arte Fierro warrants to the original purchaser all products purchased to be free from defects in material and workmanship for a seven (5) year period from date of shipment. This seven (5) year warranty applies to all products sold and installed by a Arte Fierro authorized agent for normal commercial single shift service.
Arte Fierro will repair, or, at its discretion, replace defective merchandise, free of charge. Neither does this warranty apply to damage resulting from accident, alteration or misuse, as well as damage from normal wear and tear such as dents, nicks, scratches, fading and improper maintenance. Arte Fierro’s warranty is only valid if products are given proper use and care. Arte Fierro assumes no responsibility for product damages resulting from installation or user modification.
All warranty claims must be submitted by the original owner to email@example.com. Owner may be required to produce the invoice or other evidence to establish that a claim is within the warranty period. Additionally; Here are some helpful guidelines to help you with your product and with getting warranty service: Read your product instructions and warranty carefully. Don’t assume warranty coverage that was never promised in writing. Also, a warranty doesn’t mean that you’ll automatically get a refund if the product is defective—the company is entitled to fix it or replace it.
Warranty on custom finishes is defined as special paints and hand applied finishes such as verdigris, brushed, gunmetal, bronze burnt or burned oil and others listed on our website. In many cases, small scratches or damage to finishes will be repaired at your home. Extreme negligence apparent with abuse and carelessness will void your furnishings warranty.
DEFINITION OF EXTREME AND APPARENT ABUSE AND CARELESSNESS: this sounds funny and unbelievable. At Arte Fierro we have seen a thing or two. Tables and chairs, tables curtain rods or any Arte fierro's Furnishing thrown across a room and beat up with a hammer and or having anything abnormally placed on it to the point of breaking is extreme and negligent. The ruining of custom hand applied finishes one a bed showing the scraping of handcuffs is negligence and extreme. There is however an additional warranty that can be obtained for an additional cost if this is something that you are interested in. Again, we have seen a thing or two. Scroll and design work resulting in extreme bends because of climbing may not be covered if considered extreme and negligent.
Disclaimer, terms and conditions: As stated above, we will pay for shipping and delivery of any items that arrive damaged. It is the client's responsibility to pay for shipping of any product under warranty under the aforementioned conditions. The client can deliver the item/items themselves and in many cases if local, we will pick up within a certain amount of miles from our fabrication shop. WARRANTY IS VALID TO THE PERSON/S WHO PURCHASED THE ITEMS AND THE PERSON/PERSONS MUST BE THE OWNERS OF SUCH FURNISHINGS. THE CLIENT MUST PRODUCE THE ORIGINAL RECEIPT OBTAINED DURING THE TIME OF PURCHASE IN ORDER TO REDEEM THE LIFE TIME WARRANTY.
And finally, relax and enjoy your purchase… knowing that you shopped carefully for furniture with a warranty that covers all the bases!